Support
Support
We’ve got answers to Story Loop’s most asked questions. These FAQs are a great place to start. And if you still have questions or comments, please email hello@storyloop.com and include your account email address if you need assistance with your account.
We offer small church discounts for churches under 100 in weekly attendance. Send us an email with a brief description of your church and links to your churches website or social media at hello@storyloop.com
Our file formats are compatible with all major presentation software including ProPresenter, EasyWorship, MediaShout, Proclaim, Power Point, Keynote, Resolume and more.
Story Loop subscription signup and renewal payments are ineligible for refunds. Story Loop offers a 14-day discretionary refund policy for a la carte purchases, provided that the account has not been used to download the purchased product from StoryLoop.com since the charge took place.
Story Loop offers the following resolutions: 4K (3840×2160), HD (1920×1080), U960 (3840×960), U720 (3840×720), SD (1920×1440)
Purchased video files will not contain any watermarks or credits.
The purchased video file is the exact same length as the preview file, only without a watermark and with a license to show it in a public setting and online.
New content is added every Monday.
Check out Story Loop’s Licenses page to understand what you can and can’t do with our products. Note that different products come with different license types and the license type for a product can be viewed on the product page.
No. Licenses are fixed to product types and cannot be changed or upgraded. Check the license type shown on a product page to view the type of license attached to a particular product.
Yes, all of our media is licensed for use in live streams and can be archived as part of a full service stream on YouTube, Facebook, and your church website.
Yes, all products are allowed to be used in multiple locations if they are the same person or organization that purchased the product.
Visit our Story Loop contributor page to apply. We’re always looking for contributors.
No. A Story Loop subscription requires a 12 month commitment. The option to cancel a subscription will be available under Subscription during the twelfth month of the one year term.
By purchasing this product, you agree that you will use it in your organization only. You also agree that any and all items included in this purchase may not be sold or redistributed in any capacity. You can view the terms on the Licenses page