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Support

We’ve got answers to Story Loop’s most asked questions. These FAQs are a great place to start. And if you still have questions or comments, please email hello@storyloop.com

Are discounts available for small churches and new church plants?

Yes! We offer small church and church plant discounts for churches under 100 members. Send us an email for more info at hello@storyloop.com

 

Will Story Loop content work with my presentation software?

Our file formats are compatible with all major presentation software including ProPresenter, EasyWorship, MediaShout, Proclaim, Power Point, Keynote, and more.

 

Are refunds available?

Story Loop offers a 14-day discretionary refund policy for a la carte purchases, provided that the account has not been used to download any resources from StoryLoop.com since the charge took place. If an account has been used to download resources from StoryLoop.com or it has been more than 14 days since the date of the charge, then the charge is not eligible for a refund. Story Loop subscription renewal payments are not eligible for refunds.

 

What resolutions does Story Loop offer?

Story Loop offers the following resolutions: 4K (3840×2160), HD (1920×1080), U960 (3840×960), U720 (3840×720), SD (1920×1440)

 

Will the purchased product be watermarked like the previews?

Absolutely not. Your purchased video file will not contain any watermarks or credits.

 

Is a purchased video file different from the preview?

The purchased video file is the exact same length as the preview file, only without a watermark and with a license to show it in a public setting and online.

 

How often is new content added?

We add new content every month, often every week.

 

What can I do with the video I just downloaded?

Be sure to check out Story Loop’s Licenses page to understand what you can and can’t do. Different products have different licenses. Our Standard License gives you a lot of options, and the Extended License lets you do even more.

 

Can I upgrade a Standard License to an Extended License?

No. Our license types our fixed to product types and cannot be changed or upgraded. Extended Licenses apply to Motions and VJ Loops and Standard Licenses apply to Short Films, Service Starters, Church Online, and Sermon Series.

 

Can I include Story Loop media in my live stream?

Yes, all of our media is licensed for use in live streams and can be archived as part of a full service stream on YouTube, Facebook, and your church website.

 

Do your licenses cover multisite usage?

Yes, all products are allowed to be used in multiple locations if they are the same person or organization that purchased the product.

 

How can I become a Story Loop contributor?

To apply to become a Story Loop partner please email us with samples of your work.

 

License

By purchasing this product, you agree that you will use it in your organization only. You also agree that any and all items included in this purchase may not be sold or redistributed in any capacity. You can view the terms on the Licenses page.

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